Frequently Asked Questions
Comprehensive answers regarding fine leather craftsmanship, delivery options, bespoke gifting, and after-sales care at GARBALIA.
Fine Leathers & Craftsmanship
Are all GARBALIA pieces made from 100% genuine leather?
Yes. Every piece is handcrafted exclusively from certified top-grain and full-grain natural leathers, ensuring enduring resilience and developing a rich patina over the years.
How should I care for my leather creation?
Avoid direct exposure to water or high heat. We recommend applying a dedicated leather balm every 6 months to maintain supple fibers and pristine luster.
Shipping & Packaging
How long does delivery take?
Deliveries to Cairo and Giza take 2–3 business days, and other governorates take 3–5 business days, complete with real-time shipment tracking.
How are items packaged?
Every item arrives encased in an embossed GARBALIA presentation box with a protective dust bag, ready for gifting at no additional charge.
Is complimentary shipping available?
Yes. We offer complimentary shipping on all orders over 1,500 EGP nationwide.
Payments & Returns
What payment methods do you accept?
We accept Cash on Delivery (COD), digital mobile wallets, and all major debit and credit cards.
Can I return or exchange my purchase?
Certainly. Eligible returns and exchanges are welcomed within 14 days of delivery, provided the item is unused and accompanied by original packaging. For full details, view our Returns & Exchanges Policy.
Assistance & Concierge
The GARBALIA concierge is here to assist with product guidance and order inquiries. Contact us on WhatsApp at 01038980317 or reach out via email at concierge@garbalia.com.